OK, so it's my Friday night (I know it's only Wednesday, but I get the next two days off, thus...) and it's 10:00PM. I get off work at 10:30, and there are no calls waiting to be answered.
Usually, we hate this. It's too early to log out, but we dread that last call that may take us into overtime and earn us the displeasure of the payroll department. So about 2 minutes later I get a call. Uh-oh. And it's someone with a "yearly" pin number, meaning they get unlimited number of support calls for a year. But many of the yearly folk think that means they can talk for an unlimited amount of time on each call. They tend to like to chat. And that really messes up our que for other callers, who have to wait for us to get free of these.
So I reluctantly answered the call. The caller said, "I don't really have any issues, I just have a suggestion. This help desk should offer Linux support. I just wiped Windows off my computer and loaded SUSE 9.1 two days ago, and I love it." That cracked me up. My last call on a "Friday" night, and I get to talk Linux. What a perfect way to end the week.
Thanks, new friend, for letting me leave work this week with a smile on my face. I hope to meet you again in Scot's forum.